RecallGuide.ca

    What to Do When a Product Is Recalled

    Finding out you own a recalled product can be concerning. Here's exactly what to do to protect your family and get your refund or replacement.

    Quick steps

    1. 1Stop using the product immediately
    2. 2Read the full recall notice for specific instructions
    3. 3Return for a refund, replacement, or repair
    4. 4Dispose safely if you cannot return the product

    Step 1: Stop Using the Product

    The first and most important step is to stop using the recalled product immediately. This protects you and your family from any potential hazard.

    • Unplug electrical products and remove batteries if applicable
    • Keep the product out of reach of children and pets
    • Don't throw it away yet—you may need it for a refund
    • Keep the original packaging if possible (it has lot codes and UPCs)

    Exception for medications: Don't stop taking prescribed medications without talking to your doctor or pharmacist first. Stopping suddenly could be more dangerous than the recall issue.

    Step 2: Read the Recall Notice

    Read the complete recall notice to understand:

    • The hazard – What danger does the product pose?
    • Affected products – Verify your specific product is included
    • The remedy – What you're entitled to (refund, replacement, or repair)
    • How to get the remedy – Who to contact and what information you need

    Search for recalls on Recall Guide to find easy-to-understand summaries with all the important details.

    Step 3: Get Your Remedy

    Most recalls offer one of these remedies:

    Full refund

    Return the product to the store for your money back. You usually don't need a receipt.

    Replacement product

    Exchange for a corrected version or a similar product from the manufacturer.

    Free repair

    Common for vehicles and appliances. The manufacturer fixes the defect at no cost.

    Tips for getting your remedy:

    • Contact the manufacturer's customer service if the store can't help
    • Keep any confirmation numbers or emails
    • Be persistent—you're entitled to the remedy even months later

    Step 4: What If You Can't Return It?

    If returning the product isn't practical:

    • Contact the manufacturer directly—many offer mail-in refunds
    • Ask about prepaid shipping labels for returning products by mail
    • If you must dispose of the product, do so safely following the recall instructions
    • For electronics, take them to an e-waste facility
    • Never donate or give away recalled products

    If You've Already Used a Recalled Product

    If you've already used a recalled product (like food or medication):

    • Monitor yourself and family members for symptoms mentioned in the recall
    • For food recalls, symptoms may take hours to weeks to appear
    • Contact your doctor or call 811 if you develop symptoms
    • Seek immediate medical attention for severe symptoms