Ashland window hinge tracks recall in Canada: impact hazard
In plain language
This recall involves Ashland 10-inch and 14-inch Two-Bar Casement Window Hinge Tracks sold in Canada. They are being recalled because the window sash can fall, posing an impact injury hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check for part numbers 2003558, 2003559, 2004271, 2004272 or "R10", "L10","R14" or "L14" on the hinge track.
- Close and lock windows with the recalled hinge tracks.
- Contact Amesbury Truth for a free inspection and replacement of out-of-specification hinge tracks.
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Affected products
Ashland 10-inch and 14-inch Two-Bar Casement Window Hinge Tracks
Model: 2003558, 2003559, 2004271, 2004272
Why this matters
Impact hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 2003558, 2003559, 2004271, 2004272
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Impact hazard
What should consumers do?
Stop using the product immediately. Check for part numbers 2003558, 2003559, 2004271, 2004272 or "R10", "L10","R14" or "L14" on the hinge track. Close and lock windows with the recalled hinge tracks. Contact Amesbury Truth for a free inspection and replacement of out-of-specification hinge tracks.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Impact hazard
When was this product recalled?
This product was recalled on May 16, 2025.
Is the Ashland brand affected by this recall?
Yes, Ashland products are affected by this recall. This recall involves Ashland 10-inch and 14-inch Two-Bar Casement Window Hinge Tracks sold in Canada. They are being recalled because the window sash can fall, posing an impact injury hazard. Stop using the product and follow the return/repair steps in the official notice.