Carrier and Bryant heat pump recall in Canada: Fire hazard
In plain language
This recall involves Carrier- and Bryant-branded ductless heat pump outdoor units sold in Canada. They are being recalled because the fan motor can fail, posing a fire hazard. Stop using the product and contact your servicer, dealer, or contractor for a free repair.
What to do
- Stop using the product immediately.
- Monitor affected units while they are being operated.
- Keep a minimum clearance of 24 inches (61 cm) between units and flammable items.
- Contact your installing servicer, dealer, or contractor for a free repair.
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Affected products
1.5-ton multi-zone ductless heat pump outdoor unit
Model: 38MGQC18---3, 538TEQ018RCMA
4-ton multi-zone ductless heat pump outdoor unit
Model: 38MGQF48---3, 538TEQ048RFMA
4-ton single-zone ductless heat pump outdoor unit
Model: 38MBQB48---3, 538REQ048RBMA
Why this matters
Fire hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 38MBQB48---3, 38MGQC18---3, 38MGQF48---3, 538REQ048RBMA, 538TEQ018RCMA, 538TEQ048RFMA
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Fire hazard
What should consumers do?
Stop using the product immediately. Monitor affected units while they are being operated. Keep a minimum clearance of 24 inches (61 cm) between units and flammable items. Contact your installing servicer, dealer, or contractor for a free repair.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fire hazard
When was this product recalled?
This product was recalled on October 10, 2019.
Is the Carrier, Bryant brand affected by this recall?
Yes, Carrier, Bryant products are affected by this recall. This recall involves Carrier- and Bryant-branded ductless heat pump outdoor units sold in Canada. They are being recalled because the fan motor can fail, posing a fire hazard. Stop using the product and contact your servicer, dealer, or contractor for a free repair.