Epic brand boilers recall in Canada: Carbon monoxide poisoning risk
In plain language
This recall involves certain Epic brand residential condensing boilers, combi boilers, and packaged systems sold in Canada. They are being recalled because a cracked flue collector can emit carbon monoxide, posing a poisoning hazard. Stop using the product and follow the repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact the installer or a qualified service technician to schedule a free repair.
- Install carbon monoxide monitors if using the boiler while awaiting repair.
- Visit www.waterheaterrecall.com to check for recalled serial numbers.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
Carbon monoxide poisoning hazard
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
Carbon monoxide poisoning hazard
What should consumers do?
Stop using the product immediately. Contact the installer or a qualified service technician to schedule a free repair. Install carbon monoxide monitors if using the boiler while awaiting repair. Visit www.waterheaterrecall.com to check for recalled serial numbers.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Carbon monoxide poisoning hazard
When was this product recalled?
This product was recalled on November 2, 2023.
Is the Epic brand affected by this recall?
Yes, Epic products are affected by this recall. This recall involves certain Epic brand residential condensing boilers, combi boilers, and packaged systems sold in Canada. They are being recalled because a cracked flue collector can emit carbon monoxide, posing a poisoning hazard. Stop using the product and follow the repair steps in the official notice.