CX Series Combi Boilers recall in Canada: burn hazard
In plain language
This recall involves CX Series Combi Boilers sold in Canada. They are being recalled because the hot water temperature can become too high, posing a burn hazard. Stop using the product for water heating and contact IBC Technologies Inc. for a free repair.
What to do
- Stop using the product immediately for water heating.
- Check if your boiler is a CX-199 or CX-150 model manufactured between April 2023 and April 2025.
- Contact IBC Technologies Inc. to schedule a free in-home repair by an authorized technician.
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Affected products
CX Series Combi Boilers
Model: CX-150, CX-199
Date codes: manufactured between April 2023 and April 2025
Why this matters
Burn hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the date code
Date codes are usually printed near the best-before date or on the packaging seam.
Affected date codes: manufactured between April 2023 and April 2025
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: CX-150, CX-199
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Burn hazard
What should consumers do?
Stop using the product immediately for water heating. Check if your boiler is a CX-199 or CX-150 model manufactured between April 2023 and April 2025. Contact IBC Technologies Inc. to schedule a free in-home repair by an authorized technician.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Burn hazard
When was this product recalled?
This product was recalled on August 21, 2025.
Is the CX Series Combi brand affected by this recall?
Yes, CX Series Combi products are affected by this recall. This recall involves CX Series Combi Boilers sold in Canada. They are being recalled because the hot water temperature can become too high, posing a burn hazard. Stop using the product for water heating and contact IBC Technologies Inc. for a free repair.