Dupray Neat Steam Cleaner recall in Canada: burn hazard
In plain language
This recall involves the Dupray Neat Steam Cleaner sold in Canada. It's being recalled because the boiler can rupture, posing a burn risk. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and batch/date numbers on the underside of the base.
- Contact Dupray for a free replacement boiler cap.
- Do not redistribute, sell, or give away the recalled product.
Get alerts for recalls like this
Get email alerts when new recalls affect products in this category.
Affected products
Dupray Neat Steam Cleaner
Model: DUP020WNA
Date codes: 0118-01 through 0425-05
Why this matters
Burn hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the date code
Date codes are usually printed near the best-before date or on the packaging seam.
Affected date codes: 0118-01 through 0425-05
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: DUP020WNA
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Burn hazard
What should consumers do?
Stop using the product immediately. Check model and batch/date numbers on the underside of the base. Contact Dupray for a free replacement boiler cap. Do not redistribute, sell, or give away the recalled product.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Burn hazard
When was this product recalled?
This product was recalled on February 26, 2026.
Is the Dupray brand affected by this recall?
Yes, Dupray products are affected by this recall. This recall involves the Dupray Neat Steam Cleaner sold in Canada. It's being recalled because the boiler can rupture, posing a burn risk. Stop using the product and follow the return/repair steps in the official notice.