Flo Battery Backup recall in Canada: Fire risk
In plain language
This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Backup sold in Canada. It's being recalled because it may overheat, posing a fire risk. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Unplug the battery backup.
- Contact Moen for instructions to disable the unit and for a refund.
- Dispose of the battery according to local laws for lithium-ion batteries.
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Affected products
Flo Smart Water Monitor Lithium-Ion Battery Backup
Model: 920-001
Date codes: 112019, 121018, 210315
Why this matters
Fire risk due to overheating
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the date code
Date codes are usually printed near the best-before date or on the packaging seam.
Affected date codes: 112019, 121018, 210315
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 920-001
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Fire risk due to overheating
What should consumers do?
Stop using the product immediately. Unplug the battery backup. Contact Moen for instructions to disable the unit and for a refund. Dispose of the battery according to local laws for lithium-ion batteries.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fire risk due to overheating
When was this product recalled?
This product was recalled on April 13, 2023.
Is the Moen brand affected by this recall?
Yes, Moen products are affected by this recall. This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Backup sold in Canada. It's being recalled because it may overheat, posing a fire risk. Stop using the product and follow the return steps in the official notice.