Fujitsu LIFEBOOK E744 recall in Canada: fire hazard
In plain language
This recall involves the Fujitsu LIFEBOOK E744 notebook computer sold in Canada. It's being recalled because the battery pack may cause a burn and fire hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model number E744 on the bottom of the notebook.
- Download and install the Battery Charging Control Update Tool from the Fujitsu website or run Windows Update.
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Affected products
LIFEBOOK E744 notebook computer
Model: E744
Why this matters
Fire risk due to battery defect
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: E744
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Fire risk due to battery defect
What should consumers do?
Stop using the product immediately. Check model number E744 on the bottom of the notebook. Download and install the Battery Charging Control Update Tool from the Fujitsu website or run Windows Update.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fire risk due to battery defect
When was this product recalled?
This product was recalled on January 6, 2020.
Is the Fujitsu brand affected by this recall?
Yes, Fujitsu products are affected by this recall. This recall involves the Fujitsu LIFEBOOK E744 notebook computer sold in Canada. It's being recalled because the battery pack may cause a burn and fire hazard. Stop using the product and follow the return/repair steps in the official notice.