HP Inc. Canada recalls laptop batteries: burn and fire risk
In plain language
This recall involves certain lithium-ion batteries sold with HP notebook computers and mobile workstations in Canada. It's being recalled because the batteries can overheat, posing a burn and fire hazard. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Visit the HP Battery Recall website to check if your battery is affected.
- Order a free replacement battery if needed.
- Contact HP Inc. Canada toll-free at 1-888-202-4320 for more information.
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Affected products
HP notebook computers and mobile workstations lithium-ion batteries
Model: 17 G4 et Studio G3), HP ENVY m6, HP Pavilion x360, HP ProBook 64x (G2 et G3), HP ProBook 65x (G2 et G3), HP ZBook (17 G3, HP ZBook Studio G4, HP x360 310 G2, HP11
Why this matters
Burn hazard, Fire hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 17 G4 et Studio G3), HP ENVY m6, HP Pavilion x360, HP ProBook 64x (G2 et G3), HP ProBook 65x (G2 et G3), HP ZBook (17 G3, HP ZBook Studio G4, HP x360 310 G2, HP11
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Burn hazard, Fire hazard
What should consumers do?
Stop using the product immediately. Visit the HP Battery Recall website to check if your battery is affected. Order a free replacement battery if needed. Contact HP Inc. Canada toll-free at 1-888-202-4320 for more information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Burn hazard, Fire hazard
When was this product recalled?
This product was recalled on January 4, 2018.
Is the HP Inc. Canada brand affected by this recall?
Yes, HP Inc. Canada products are affected by this recall. This recall involves certain lithium-ion batteries sold with HP notebook computers and mobile workstations in Canada. It's being recalled because the batteries can overheat, posing a burn and fire hazard. Stop using the product and follow the return steps in the official notice.