Jetson Nova and Star 3-Wheel Scooters recall in Canada: fall hazard
In plain language
This recall involves Jetson Nova and Star 3-Wheel Scooters sold in Canada. They are being recalled because a wheel can detach, posing a fall hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and serial numbers on the underside of the scooter deck.
- Contact Jetson Electric Bikes for a free repair kit.
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Affected products
Nova 3-Wheel Scooter
Model: JNOVA-BLU, JNOVA-GRN, JNOVA-PUR, JNOVA-RED
Star 3-Wheel Scooter
Model: JSTAR-CAN-BLU
Why this matters
Fall hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: JNOVA-BLU, JNOVA-GRN, JNOVA-PUR, JNOVA-RED, JSTAR-CAN-BLU
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Fall hazard
What should consumers do?
Stop using the product immediately. Check model and serial numbers on the underside of the scooter deck. Contact Jetson Electric Bikes for a free repair kit.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fall hazard
When was this product recalled?
This product was recalled on March 27, 2023.
Is the Jetson brand affected by this recall?
Yes, Jetson products are affected by this recall. This recall involves Jetson Nova and Star 3-Wheel Scooters sold in Canada. They are being recalled because a wheel can detach, posing a fall hazard. Stop using the product and follow the return/repair steps in the official notice.