LENNOX heat pump recall in Canada: Fire hazard
In plain language
This recall involves LENNOX ductless single-zone and multi-zone heat pumps sold in Canada. They are being recalled because the fan motor can overheat, which may pose a fire hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact your installing servicer, dealer, or contractor for a free replacement.
- Monitor affected units while they are being operated.
- Keep foliage and other flammable items at least 61 cm (24 inches) away from the recalled units.
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Affected products
LENNOX ductless single-zone and multi-zone heat pumps
Model: MPA018S4M, MPA048S4M, MPA048S4S
Why this matters
Fire hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: MPA018S4M, MPA048S4M, MPA048S4S
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Fire hazard
What should consumers do?
Stop using the product immediately. Contact your installing servicer, dealer, or contractor for a free replacement. Monitor affected units while they are being operated. Keep foliage and other flammable items at least 61 cm (24 inches) away from the recalled units.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fire hazard
When was this product recalled?
This product was recalled on February 27, 2020.
Is the LENNOX brand affected by this recall?
Yes, LENNOX products are affected by this recall. This recall involves LENNOX ductless single-zone and multi-zone heat pumps sold in Canada. They are being recalled because the fan motor can overheat, which may pose a fire hazard. Stop using the product and follow the return/repair steps in the official notice.