Norco Storm 4 and Storm 5 Bicycles recall in Canada: fall hazard
In plain language
This recall involves Norco Storm 4 and Storm 5 Bicycles (2021 models) sold in Canada. They are being recalled because the chain can skip, causing riders to lose control and fall. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Check the serial number located underneath the bicycle's bottom bracket.
- Contact your local Norco dealer to receive a replacement cassette.
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Affected products
Norco Storm 4 Bicycle
Model: 2021 model with Sugek CS-M3007 7-speed cassette
Norco Storm 5 Bicycle
Model: 2021 model with Sugek CS-M3007 7-speed cassette
Why this matters
Fall hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 2021 model with Sugek CS-M3007 7-speed cassette
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Fall hazard
What should consumers do?
Stop using the product immediately. Check the serial number located underneath the bicycle's bottom bracket. Contact your local Norco dealer to receive a replacement cassette.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fall hazard
When was this product recalled?
This product was recalled on September 16, 2020.
Is the Norco brand affected by this recall?
Yes, Norco products are affected by this recall. This recall involves Norco Storm 4 and Storm 5 Bicycles (2021 models) sold in Canada. They are being recalled because the chain can skip, causing riders to lose control and fall. Stop using the product and follow the return steps in the official notice.