Samsung Slide-In Electric Ranges recall in Canada: fire hazard
In plain language
This recall involves Samsung Slide-In Electric Ranges sold in Canada. They are being recalled because the knobs can be accidentally activated, posing a fire hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers on the inside upper left corner of the range door or inside the storage bin.
- Contact Samsung Canada to receive a free set of knob locks or covers.
- Keep children and pets away from the knobs.
- Do not leave objects on the range when not in use.
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Affected products
Samsung Electric Slide-In Range
Model: NE58F9500SS/AC, NE58F9710WS/AC, NE58H9950WS/AC, NE58K9500SG/AC, NE58K9850WG/AC, NE58K9850WS/AC, NE58M9430SS/AC, NE58R9311SS/AC, NE58R9430SG/AC, NE63A8315SS/AC, NE63A8711QN/AC, NE63BB871112AC, NE63T8111SS/AC, NE63T8311SS/AC, NE63T8511SS/AC, NE63T8711SG/AC, NE63T8711SS/AC, NE63T8751SG/AC, NE63T8751SS/AC
Why this matters
Fire hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: NE58F9500SS/AC, NE58F9710WS/AC, NE58H9950WS/AC, NE58K9500SG/AC, NE58K9850WG/AC, NE58K9850WS/AC, NE58M9430SS/AC, NE58R9311SS/AC, NE58R9430SG/AC, NE63A8315SS/AC, NE63A8711QN/AC, NE63BB871112AC, NE63T8111SS/AC, NE63T8311SS/AC, NE63T8511SS/AC, NE63T8711SG/AC, NE63T8711SS/AC, NE63T8751SG/AC, NE63T8751SS/AC
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Fire hazard
What should consumers do?
Stop using the product immediately. Check model numbers on the inside upper left corner of the range door or inside the storage bin. Contact Samsung Canada to receive a free set of knob locks or covers. Keep children and pets away from the knobs. Do not leave objects on the range when not in use.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fire hazard
When was this product recalled?
This product was recalled on August 29, 2024.
Is the Samsung brand affected by this recall?
Yes, Samsung products are affected by this recall. This recall involves Samsung Slide-In Electric Ranges sold in Canada. They are being recalled because the knobs can be accidentally activated, posing a fire hazard. Stop using the product and follow the return/repair steps in the official notice.