Sundance Spas and Jacuzzi Hot Tubs recall in Canada: burn hazard
In plain language
This recall involves Jacuzzi and Sundance Spas hot tubs sold in Canada. They are being recalled because the temperature sensor can relay incorrect water temperatures, posing a burn hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check the model and serial numbers located in the equipment bay.
- Use an accurate external thermometer to confirm water temperature before entering.
- Contact an authorized dealer to schedule a free repair to replace the sensor.
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Affected products
Jacuzzi J-200, J-300, J-400, and J-500 Collection hot tubs
Date codes: manufactured between July 29, 2021, and February 9, 2022
Sundance Spas 680, 780, 880, and 980 Series spas
Date codes: manufactured between July 29, 2021, and February 9, 2022
Why this matters
Burn hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the date code
Date codes are usually printed near the best-before date or on the packaging seam.
Affected date codes: manufactured between July 29, 2021, and February 9, 2022
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Burn hazard
What should consumers do?
Stop using the product immediately. Check the model and serial numbers located in the equipment bay. Use an accurate external thermometer to confirm water temperature before entering. Contact an authorized dealer to schedule a free repair to replace the sensor.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Burn hazard
When was this product recalled?
This product was recalled on December 15, 2022.
Is the Sundance Spas, Jacuzzi brand affected by this recall?
Yes, Sundance Spas, Jacuzzi products are affected by this recall. This recall involves Jacuzzi and Sundance Spas hot tubs sold in Canada. They are being recalled because the temperature sensor can relay incorrect water temperatures, posing a burn hazard. Stop using the product and follow the return/repair steps in the official notice.