Surly Bicycle Racks recall in Canada: crash or injury hazard
In plain language
This recall involves Surly 8-Pack and 24-Pack bicycle racks sold in Canada. They are being recalled because the rack can loosen and contact the front wheel, posing a crash or injury hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact the bike shop or online retailer where it was purchased.
- Arrange for a free repair.
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Affected products
Surly 8-Pack bicycle racks
Surly 24-Pack bicycle racks
Pack Rat Bicycles equipped with these racks
Why this matters
Crash or injury hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Crash or injury hazard
What should consumers do?
Stop using the product immediately. Contact the bike shop or online retailer where it was purchased. Arrange for a free repair.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Crash or injury hazard
When was this product recalled?
This product was recalled on December 5, 2019.
Is the Surly brand affected by this recall?
Yes, Surly products are affected by this recall. This recall involves Surly 8-Pack and 24-Pack bicycle racks sold in Canada. They are being recalled because the rack can loosen and contact the front wheel, posing a crash or injury hazard. Stop using the product and follow the return/repair steps in the official notice.