Norco e-bicycle recall in Canada: Injury hazard
In plain language
This recall involves certain MY25 Norco Sight VLT CX model e-bicycles sold in Canada. It's being recalled because the rear brake insert in the seatstay may become loose, which could affect brake performance and cause injury. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact a Norco retailer to schedule a free replacement of the seatstay.
- For more information, contact Norco Rider Support by telephone at 1-800-663-8916 or by email at warranty@norco.com.
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Affected products
MY25 Norco Sight VLT CX model e-bicycle
Model: C1 150 / Green, C2 150 / Purple, C3 150 / White, SZ2: MY25 Sight VLT CX C1, SZ2: MY25 Sight VLT CX C2, SZ2: MY25 Sight VLT CX C3, SZ3: MY25 Sight VLT CX C1, SZ3: MY25 Sight VLT CX C2, SZ3: MY25 Sight VLT CX C3, SZ4: MY25 Sight VLT CX C1, SZ4: MY25 Sight VLT CX C2, SZ4: MY25 Sight VLT CX C3, SZ5: MY25 Sight VLT CX C1, SZ5: MY25 Sight VLT CX C2, SZ5: MY25 Sight VLT CX C3
Why this matters
Injury hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: C1 150 / Green, C2 150 / Purple, C3 150 / White, SZ2: MY25 Sight VLT CX C1, SZ2: MY25 Sight VLT CX C2, SZ2: MY25 Sight VLT CX C3, SZ3: MY25 Sight VLT CX C1, SZ3: MY25 Sight VLT CX C2, SZ3: MY25 Sight VLT CX C3, SZ4: MY25 Sight VLT CX C1, SZ4: MY25 Sight VLT CX C2, SZ4: MY25 Sight VLT CX C3, SZ5: MY25 Sight VLT CX C1, SZ5: MY25 Sight VLT CX C2, SZ5: MY25 Sight VLT CX C3
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Injury hazard
What should consumers do?
Stop using the product immediately. Contact a Norco retailer to schedule a free replacement of the seatstay. For more information, contact Norco Rider Support by telephone at 1-800-663-8916 or by email at warranty@norco.com.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Injury hazard
When was this product recalled?
This product was recalled on August 5, 2025.
Is the Norco brand affected by this recall?
Yes, Norco products are affected by this recall. This recall involves certain MY25 Norco Sight VLT CX model e-bicycles sold in Canada. It's being recalled because the rear brake insert in the seatstay may become loose, which could affect brake performance and cause injury. Stop using the product and follow the return/repair steps in the official notice.