Ford Focus and C-Max recall in Canada: electrical issue
In plain language
This recall affects certain 2012-2013 Ford Focus and 2013 Ford C-Max vehicles in Canada. The electrical system may not provide an audible chime when the door is open and the electronic key code is in the ignition. This could increase the risk of injury or property damage. You can check if your vehicle is included and book a repair using the official notice.
What to do
- Check your VIN using the official notice.
- Contact your dealer or manufacturer to schedule the free repair.
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Affected products
FOCUS
Model: 2012 FORD FOCUS, 2013 FORD FOCUS
C-MAX
Model: 2013 FORD C-MAX
Why this matters
Increased risk of injury or property damage
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 2012 FORD FOCUS, 2013 FORD C-MAX, 2013 FORD FOCUS
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Increased risk of injury or property damage
What should consumers do?
Check your VIN using the official notice. Contact your dealer or manufacturer to schedule the free repair.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Increased risk of injury or property damage
When was this product recalled?
This product was recalled on November 14, 2013.
Is the FORD brand affected by this recall?
Yes, FORD products are affected by this recall. This recall affects certain 2012-2013 Ford Focus and 2013 Ford C-Max vehicles in Canada. The electrical system may not provide an audible chime when the door is open and the electronic key code is in the ignition. This could increase the risk of injury or property damage. You can check if your vehicle is included and book a repair using the official notice.