Mercedes-Benz GLE Coupe recall in Canada: rear head restraints may not lock
In plain language
This recall affects certain 2016 Mercedes-Benz GLE Coupe vehicles in Canada. The rear head restraints may not remain locked in the upright position in low temperatures. This could increase the risk of injury to the seat occupant in a crash. You can check if your vehicle is included and book a repair using the official notice.
What to do
- Check your VIN using the official notice.
- Contact your dealer or manufacturer to schedule the free repair.
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Affected products
GLE COUPE
Model: 2016
Why this matters
Increased risk of injury in a crash
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 2016
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Increased risk of injury in a crash
What should consumers do?
Check your VIN using the official notice. Contact your dealer or manufacturer to schedule the free repair.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Increased risk of injury in a crash
When was this product recalled?
This product was recalled on January 28, 2019.
Is the MERCEDES-BENZ brand affected by this recall?
Yes, MERCEDES-BENZ products are affected by this recall. This recall affects certain 2016 Mercedes-Benz GLE Coupe vehicles in Canada. The rear head restraints may not remain locked in the upright position in low temperatures. This could increase the risk of injury to the seat occupant in a crash. You can check if your vehicle is included and book a repair using the official notice.