Mercedes-Benz recall in Canada: eCall module may be damaged
In plain language
This recall affects certain 2020 Mercedes-Benz C-Class and GLC-Class vehicles in Canada. The communications module for the emergency call system (eCall) may be damaged. This could cause incorrect or missing GPS coordinates during an emergency call, potentially delaying emergency services.
What to do
- Contact your dealer or manufacturer to schedule the free repair.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
Delayed emergency response
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
Delayed emergency response
What should consumers do?
Contact your dealer or manufacturer to schedule the free repair.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Delayed emergency response
When was this product recalled?
This product was recalled on June 15, 2020.
Is the Mercedes-Benz brand affected by this recall?
Yes, Mercedes-Benz products are affected by this recall. This recall affects certain 2020 Mercedes-Benz C-Class and GLC-Class vehicles in Canada. The communications module for the emergency call system (eCall) may be damaged. This could cause incorrect or missing GPS coordinates during an emergency call, potentially delaying emergency services.