Mercedes-Benz recall in Canada: eCall system may transmit wrong location
In plain language
This recall affects certain 2019, 2020, and 2021 Mercedes-Benz A-Class, B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, and SLC-Class vehicles in Canada. The emergency calling (eCall) system may temporarily lose power during a crash and send the wrong vehicle location. This could cause emergency responders to be sent to the wrong location, delaying their arrival. You can check if your vehicle is included and book a repair using the official notice.
What to do
- Check your VIN using the official notice.
- Contact your dealer or manufacturer to schedule the free repair.
- Follow any safety instructions in the notice.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
eCall system may send wrong location, delaying emergency response
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
eCall system may send wrong location, delaying emergency response
What should consumers do?
Check your VIN using the official notice. Contact your dealer or manufacturer to schedule the free repair. Follow any safety instructions in the notice.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. eCall system may send wrong location, delaying emergency response
When was this product recalled?
This product was recalled on June 15, 2021.
Is the Mercedes-Benz brand affected by this recall?
Yes, Mercedes-Benz products are affected by this recall. This recall affects certain 2019, 2020, and 2021 Mercedes-Benz A-Class, B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class, S-Class, SL-Class, and SLC-Class vehicles in Canada. The emergency calling (eCall) system may temporarily lose power during a crash and send the wrong vehicle location. This could cause emergency responders to be sent to the wrong location, delaying their arrival. You can check if your vehicle is included and book a repair using the official notice.