Mercedes-Benz recall in Canada: eCall system may not work
In plain language
This recall affects certain 2022 Mercedes-Benz S-Class, Maybach S-Class, C-Class, and EQS Sedan vehicles in Canada. There may be a software problem with the emergency calling (eCall) system. This could delay emergency services if the system does not work in a crash or when the SOS button is pressed. You can check if your vehicle is included and book a repair using the official notice.
What to do
- Check your VIN using the official notice.
- Contact your dealer or manufacturer to schedule the free repair.
- Mercedes-Benz will send a wireless over-the-air software update.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
Delay in emergency response
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
Delay in emergency response
What should consumers do?
Check your VIN using the official notice. Contact your dealer or manufacturer to schedule the free repair. Mercedes-Benz will send a wireless over-the-air software update.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Delay in emergency response
When was this product recalled?
This product was recalled on June 15, 2021.
Is the Mercedes-Benz brand affected by this recall?
Yes, Mercedes-Benz products are affected by this recall. This recall affects certain 2022 Mercedes-Benz S-Class, Maybach S-Class, C-Class, and EQS Sedan vehicles in Canada. There may be a software problem with the emergency calling (eCall) system. This could delay emergency services if the system does not work in a crash or when the SOS button is pressed. You can check if your vehicle is included and book a repair using the official notice.