Mercedes-Benz recall in Canada: eCall system may not work
In plain language
This recall affects certain 2019-2022 Mercedes-Benz A-Class, CLA-Class, GLS-Class, G-Class, SLC-Class, GLB-Class, GLE-Class, CLS-Class, AMG GT, SL-Class, GLC-Class, E-Class, GLA-Class, and S-Class vehicles in Canada. The SIM card for the emergency calling (eCall) system could disable itself. If this happens, the eCall system would not work properly in a crash or when the SOS button is pressed. This could delay emergency services.
What to do
- Check your VIN using the official notice.
- Contact your dealer or manufacturer to schedule the free repair.
- Follow any safety instructions in the notice.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
Delay in emergency services response
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
Delay in emergency services response
What should consumers do?
Check your VIN using the official notice. Contact your dealer or manufacturer to schedule the free repair. Follow any safety instructions in the notice.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Delay in emergency services response
When was this product recalled?
This product was recalled on June 15, 2022.
Is the Mercedes-Benz brand affected by this recall?
Yes, Mercedes-Benz products are affected by this recall. This recall affects certain 2019-2022 Mercedes-Benz A-Class, CLA-Class, GLS-Class, G-Class, SLC-Class, GLB-Class, GLE-Class, CLS-Class, AMG GT, SL-Class, GLC-Class, E-Class, GLA-Class, and S-Class vehicles in Canada. The SIM card for the emergency calling (eCall) system could disable itself. If this happens, the eCall system would not work properly in a crash or when the SOS button is pressed. This could delay emergency services.