Mercedes-Benz Sprinter recall in Canada: eCall system may not work
In plain language
This recall affects certain 2019 and 2020 Mercedes-Benz Sprinter vehicles in Canada. The SIM card for the emergency calling (eCall) system could disable itself. If this happens, the eCall system would not work properly in a crash. This could prevent or delay emergency responders.
What to do
- Check your VIN using the official notice.
- Contact your dealer or manufacturer to schedule the free repair.
- Follow any safety instructions in the notice.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
eCall system may not work in a crash
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
eCall system may not work in a crash
What should consumers do?
Check your VIN using the official notice. Contact your dealer or manufacturer to schedule the free repair. Follow any safety instructions in the notice.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. eCall system may not work in a crash
When was this product recalled?
This product was recalled on December 12, 2022.
Is the MERCEDES-BENZ brand affected by this recall?
Yes, MERCEDES-BENZ products are affected by this recall. This recall affects certain 2019 and 2020 Mercedes-Benz Sprinter vehicles in Canada. The SIM card for the emergency calling (eCall) system could disable itself. If this happens, the eCall system would not work properly in a crash. This could prevent or delay emergency responders.