Mercedes-Benz recall in Canada: AC drain hose may cause electrical issues
In plain language
This recall affects certain 2020-2021 Mercedes-Benz GLE-Class and GLS-Class vehicles in Canada. The air conditioning drain hose might be installed incorrectly, allowing water to leak inside the vehicle and short circuit electrical components. This could lead to a loss of engine power or prevent the vehicle from starting, and may also affect door locks and the emergency call system. A loss of engine power could increase the risk of a crash, and in an emergency, it may be difficult to exit the vehicle if doors cannot be unlocked.
What to do
- Contact your dealer or manufacturer to schedule the free repair.
- Do not use the air conditioning until the vehicle is inspected.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
Loss of engine power could increase crash risk; difficulty exiting vehicle in emergency
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
Loss of engine power could increase crash risk; difficulty exiting vehicle in emergency
What should consumers do?
Contact your dealer or manufacturer to schedule the free repair. Do not use the air conditioning until the vehicle is inspected.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Loss of engine power could increase crash risk; difficulty exiting vehicle in emergency
When was this product recalled?
This product was recalled on March 20, 2023.
Is the Mercedes-Benz brand affected by this recall?
Yes, Mercedes-Benz products are affected by this recall. This recall affects certain 2020-2021 Mercedes-Benz GLE-Class and GLS-Class vehicles in Canada. The air conditioning drain hose might be installed incorrectly, allowing water to leak inside the vehicle and short circuit electrical components. This could lead to a loss of engine power or prevent the vehicle from starting, and may also affect door locks and the emergency call system. A loss of engine power could increase the risk of a crash, and in an emergency, it may be difficult to exit the vehicle if doors cannot be unlocked.