NEW FLYER XD35 recall in Canada: software issue may cause sudden acceleration
In plain language
This recall affects certain 2023 NEW FLYER XD35 buses in Canada. A software problem could cause the throttle to activate suddenly, making the bus accelerate on its own. This could create the risk of a crash. New Flyer will notify owners and provide instructions for a software update.
What to do
- Contact New Flyer for instructions on how to update the vehicle software.
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Affected products
XD35
Model: XD35
Date codes: 2023
Why this matters
Bus may accelerate on its own, creating crash risk
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the date code
Date codes are usually printed near the best-before date or on the packaging seam.
Affected date codes: 2023
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: XD35
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Bus may accelerate on its own, creating crash risk
What should consumers do?
Contact New Flyer for instructions on how to update the vehicle software.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Bus may accelerate on its own, creating crash risk
When was this product recalled?
This product was recalled on January 4, 2024.
Is the NEW FLYER brand affected by this recall?
Yes, NEW FLYER products are affected by this recall. This recall affects certain 2023 NEW FLYER XD35 buses in Canada. A software problem could cause the throttle to activate suddenly, making the bus accelerate on its own. This could create the risk of a crash. New Flyer will notify owners and provide instructions for a software update.