ALEXANDER DENNIS ENVIRO500 recall in Canada: roof hatch may not open
In plain language
This recall affects certain 2015-2020 ALEXANDER DENNIS ENVIRO500 buses in Canada. The roof hatch (emergency exit) may not open. This could prevent occupants from escaping the bus in an emergency. You can check if your vehicle is included and book a repair using the official notice.
What to do
- Check your VIN using the official notice.
- Contact your dealer or manufacturer to schedule the free repair.
- Follow any safety instructions in the notice.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
Emergency exit may not open
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
Emergency exit may not open
What should consumers do?
Check your VIN using the official notice. Contact your dealer or manufacturer to schedule the free repair. Follow any safety instructions in the notice.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Emergency exit may not open
When was this product recalled?
This product was recalled on April 19, 2024.
Is the ALEXANDER DENNIS brand affected by this recall?
Yes, ALEXANDER DENNIS products are affected by this recall. This recall affects certain 2015-2020 ALEXANDER DENNIS ENVIRO500 buses in Canada. The roof hatch (emergency exit) may not open. This could prevent occupants from escaping the bus in an emergency. You can check if your vehicle is included and book a repair using the official notice.