MCI J4500 recall in Canada: emergency exit labels may be in wrong spot
In plain language
This recall affects certain 2025 and 2026 MCI J4500 buses in Canada. The labels for the emergency exit windows may not be in the correct location. This could delay occupants from escaping the bus in an emergency.
What to do
- Motor Coach Industries will notify owners and provide new labels and instructions.
- Alternatively, schedule an appointment at an authorized MCI service center for label installation.
- Follow any safety instructions in the notice.
Get alerts for recalls like this
Get email alerts when new recalls affect products in this category.
Affected products
J4500
Model: J4500
Why this matters
Emergency exit labels in wrong spot could delay escape
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: J4500
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Emergency exit labels in wrong spot could delay escape
What should consumers do?
Motor Coach Industries will notify owners and provide new labels and instructions. Alternatively, schedule an appointment at an authorized MCI service center for label installation. Follow any safety instructions in the notice.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Emergency exit labels in wrong spot could delay escape
When was this product recalled?
This product was recalled on July 16, 2025.
Is the MCI brand affected by this recall?
Yes, MCI products are affected by this recall. This recall affects certain 2025 and 2026 MCI J4500 buses in Canada. The labels for the emergency exit windows may not be in the correct location. This could delay occupants from escaping the bus in an emergency.