Valor H5 series fireplaces recall in Canada: laceration hazard
In plain language
This recall involves Valor H5 Series Fireplaces sold in Canada. They are being recalled because a delayed ignition can cause the glass front to break, posing a laceration hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact the dealer where the fireplace was purchased to schedule a service.
- Check the model and serial number on a card to the right of the fireplace box.
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Affected products
H5 Series Fireplace
Model: 1150ILP Propane Gas, 1150JLP Propane Gas
Why this matters
Laceration hazard from shattering glass
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 1150ILP Propane Gas, 1150JLP Propane Gas
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Laceration hazard from shattering glass
What should consumers do?
Stop using the product immediately. Contact the dealer where the fireplace was purchased to schedule a service. Check the model and serial number on a card to the right of the fireplace box.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Laceration hazard from shattering glass
When was this product recalled?
This product was recalled on July 30, 2020.
Is the Valor brand affected by this recall?
Yes, Valor products are affected by this recall. This recall involves Valor H5 Series Fireplaces sold in Canada. They are being recalled because a delayed ignition can cause the glass front to break, posing a laceration hazard. Stop using the product and follow the return/repair steps in the official notice.