Philips Allura Xper recall in Canada: Monitors may fall
In plain language
This recall involves several Philips Allura Xper medical devices sold in Canada. They are being recalled because extra monitors mounted on the ceiling suspension may disengage and fall. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Return, repair, or dispose of it as instructed.
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Affected products
ALLURA XPER FD10/10 - MAIN UNIT
Model: ALLURA XPER FD10/10
Lot: Not applicable
ALLURA XPER FD20/10 SYSTEM-MAIN UNIT
Model: ALLURA XPER FD20/10
Lot: Not applicable
ALLURA XPER FD20/20
Model: ALLURA XPER FD20/20
Lot: Not applicable
ALLURA XPER FD10
Model: ALLURA XPER FD10
Lot: Not applicable
ALLURA XPER FD20 SYSTEM - MAIN UNIT
Model: ALLURA XPER FD20
Lot: Not applicable
ALLURA XPER FD20 OR TABLE
Model: 000454
Lot: Not applicable
Why this matters
Impact injury from falling monitors
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: Not applicable
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 000454, ALLURA XPER FD10, ALLURA XPER FD10/10, ALLURA XPER FD20, ALLURA XPER FD20/10, ALLURA XPER FD20/20
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Impact injury from falling monitors
What should consumers do?
Stop using the product immediately. Return, repair, or dispose of it as instructed.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Impact injury from falling monitors
When was this product recalled?
This product was recalled on January 29, 2018.
Is the Philips brand affected by this recall?
Yes, Philips products are affected by this recall. This recall involves several Philips Allura Xper medical devices sold in Canada. They are being recalled because extra monitors mounted on the ceiling suspension may disengage and fall. Stop using the product and follow the return/repair steps in the official notice.