Allura XPER Systems recall in Canada: Image freezing
In plain language
This recall involves Allura XPER Systems medical devices sold in Canada. It's being recalled because the image on the FlexVision large screen may freeze for about 15 seconds after continuous operation. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers: ALLURA XPER FD10/10, ALLURA XPER FD20/10, ALLURA XPER FD10, 722028.
- Contact Philips for further instructions.
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Affected products
Allura Xper FD10/10 - Main Unit
Model: ALLURA XPER FD10/10
Lot: All lots
Allura Xper FD20/10 System - Main Unit
Model: ALLURA XPER FD20/10
Lot: All lots
Allura Xper FD10
Model: ALLURA XPER FD10
Lot: All lots
Allura XPER FD20/20 (Product of Alluraclarity Family)
Model: 722028
Lot: All lots
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: All lots
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 722028, ALLURA XPER FD10, ALLURA XPER FD10/10, ALLURA XPER FD20/10
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Allura XPER Systems medical devices sold in Canada. It's being recalled because the image on the FlexVision large screen may freeze for about 15 seconds after continuous operation. Stop using the product and follow the return/repair steps in the official notice.
What should consumers do?
Stop using the product immediately. Check model numbers: ALLURA XPER FD10/10, ALLURA XPER FD20/10, ALLURA XPER FD10, 722028. Contact Philips for further instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on April 24, 2018.
Is the Allura brand affected by this recall?
Yes, Allura products are affected by this recall. This recall involves Allura XPER Systems medical devices sold in Canada. It's being recalled because the image on the FlexVision large screen may freeze for about 15 seconds after continuous operation. Stop using the product and follow the return/repair steps in the official notice.