Alphenix Systems recall in Canada: software error
In plain language
This recall involves Alphenix Systems medical devices sold in Canada. They are being recalled because a software error can occur during certain functions. Healthcare professionals should follow the instructions in the official notice.
What to do
- Stop using the product immediately if the CAAS clinical analysis function is active.
- Perform F-STORE or image acquisition only after terminating the CAAS clinical analysis function.
- Contact the manufacturer for additional information.
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Affected products
Alphenix INFX-8000c-Main Unit
Model: INFX-8000C/PF, INFX-8000C/QE, INFX-8000C/QU, INFX-8000C/QW
Lot: PFD2492006, QEA2512001, QUB2472002, QUB2482003, QUB2492004, QUB2512005, QUB2557003, QWB2472001, QWB2512002, QWB2567001
Alphenix INFX-8000v-Main Unit
Model: INFX-8000V/P5, INFX-8000V/PU, INFX-8000V/PV, INFX-8000V/Q1, INFX-8000V/QD
Lot: P5D2492002, PUB2227001, PVD2292001, Q1B2472001, QDB2547002
Why this matters
Software error affecting performance
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: P5D2492002, PFD2492006, PUB2227001, PVD2292001, Q1B2472001, QDB2547002, QEA2512001, QUB2472002, QUB2482003, QUB2492004, QUB2512005, QUB2557003, QWB2472001, QWB2512002, QWB2567001
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: INFX-8000C/PF, INFX-8000C/QE, INFX-8000C/QU, INFX-8000C/QW, INFX-8000V/P5, INFX-8000V/PU, INFX-8000V/PV, INFX-8000V/Q1, INFX-8000V/QD
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Software error affecting performance
What should consumers do?
Stop using the product immediately if the CAAS clinical analysis function is active. Perform F-STORE or image acquisition only after terminating the CAAS clinical analysis function. Contact the manufacturer for additional information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Software error affecting performance
When was this product recalled?
This product was recalled on February 10, 2026.
Is the Alphenix brand affected by this recall?
Yes, Alphenix products are affected by this recall. This recall involves Alphenix Systems medical devices sold in Canada. They are being recalled because a software error can occur during certain functions. Healthcare professionals should follow the instructions in the official notice.