ARTIS pheno recall in Canada: Medical device may activate safety stop
In plain language
This recall involves the ARTIS pheno medical device sold in Canada. It's being recalled because a software issue may activate the system's safety stop mechanism during manual c-arm rotation. A software update is being released to resolve these issues.
What to do
- Healthcare professionals should be aware of this issue.
- Contact Siemens Healthcare for the software update.
- Follow all instructions provided by the manufacturer.
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Affected products
ARTIS pheno
Model: 10849000
Lot: 164101, 164123
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 164101, 164123
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10849000
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves the ARTIS pheno medical device sold in Canada. It's being recalled because a software issue may activate the system's safety stop mechanism during manual c-arm rotation. A software update is being released to resolve these issues.
What should consumers do?
Healthcare professionals should be aware of this issue. Contact Siemens Healthcare for the software update. Follow all instructions provided by the manufacturer.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on October 19, 2018.
Is the ARTIS pheno brand affected by this recall?
Yes, ARTIS pheno products are affected by this recall. This recall involves the ARTIS pheno medical device sold in Canada. It's being recalled because a software issue may activate the system's safety stop mechanism during manual c-arm rotation. A software update is being released to resolve these issues.