Consumer product recall in Canada: ARTIS Q, ARTIS Q. ZEN, and ARTIS PHENO
In plain language
This recall involves ARTIS Q, ARTIS Q. ZEN, and ARTIS PHENO medical devices sold in Canada. They are being recalled because a short-circuit in the x-ray tube could damage the generator. This could prevent the x-ray from working.
What to do
- Stop using the product immediately.
- Contact Siemens Healthcare GmbH for more information.
- Follow the return or repair steps in the official notice.
Get alerts for recalls like this
Get email alerts when new recalls affect products in this category.
Affected products
ARTIS Q
Model: 10848280, 10848281, 10848282, 10848283
Lot: More than 10 numbers, contact manufacturer.
ARTIS Q. ZEN
Model: 10848353, 10848354, 10848355
Lot: 105012, 105102, 105103, 123048, 123214, 123217
ARTIS PHENO
Model: 10849000
Lot: 164101
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 105012, 105102, 105103, 123048, 123214, 123217, 164101, More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10848280, 10848281, 10848282, 10848283, 10848353, 10848354, 10848355, 10849000
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves ARTIS Q, ARTIS Q. ZEN, and ARTIS PHENO medical devices sold in Canada. They are being recalled because a short-circuit in the x-ray tube could damage the generator. This could prevent the x-ray from working.
What should consumers do?
Stop using the product immediately. Contact Siemens Healthcare GmbH for more information. Follow the return or repair steps in the official notice.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on July 13, 2018.
Is the ARTIS brand affected by this recall?
Yes, ARTIS products are affected by this recall. This recall involves ARTIS Q, ARTIS Q. ZEN, and ARTIS PHENO medical devices sold in Canada. They are being recalled because a short-circuit in the x-ray tube could damage the generator. This could prevent the x-ray from working.