Artis Zeego, Artis Zee, and Artis ceiling recall in Canada: display issue
In plain language
This recall involves Artis Zeego Multi-Axis, Artis Zee Floor, Artis ceiling, and Artis zee biplane systems sold in Canada. They are being recalled because the large display may not show an image after returning from power save mode. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and serial numbers.
- Contact Siemens Healthcare GmbH for more information.
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Affected products
Artis Zeego Multi-Axis
Model: 10280959
Lot: 160846
Artis Zee Floor
Model: 10094135
Lot: 136556, 136972
Artis ceiling
Model: 10094137
Lot: 147519, 147576, 147598, 147631, 147632
Artis zee biplane
Model: 10094141
Lot: 153859
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 136556, 136972, 147519, 147576, 147598, 147631, 147632, 153859, 160846
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10094135, 10094137, 10094141, 10280959
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Artis Zeego Multi-Axis, Artis Zee Floor, Artis ceiling, and Artis zee biplane systems sold in Canada. They are being recalled because the large display may not show an image after returning from power save mode. Stop using the product and follow the return/repair steps in the official notice.
What should consumers do?
Stop using the product immediately. Check model and serial numbers. Contact Siemens Healthcare GmbH for more information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on May 11, 2018.
Is the Artis brand affected by this recall?
Yes, Artis products are affected by this recall. This recall involves Artis Zeego Multi-Axis, Artis Zee Floor, Artis ceiling, and Artis zee biplane systems sold in Canada. They are being recalled because the large display may not show an image after returning from power save mode. Stop using the product and follow the return/repair steps in the official notice.