Artis Zeego Multi-Axis, Zee Floor, Zee Ceiling, Zee Biplane, and Artis Q (2019-06-06)
In plain language
This recall involves Artis Zeego Multi-Axis, Zee Floor, Zee Ceiling, Zee Biplane, and Artis Q medical devices sold in Canada. They are being recalled because a potential hardware error could cause screws to loosen or break in the monitor suspension system. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers if provided.
- Contact Siemens Healthcare GmbH for further instructions.
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Affected products
Artis Zeego Multi-Axis
Model: 10280959
Artis Zee Floor
Model: 10094135
Artis Zee Ceiling
Model: 10094137
Artis Zee Biplane
Model: 10094141
Artis Q
Model: 10848280, 10848281, 10848282
Why this matters
Potential hardware error
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10094135, 10094137, 10094141, 10280959, 10848280, 10848281, 10848282
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Potential hardware error
What should consumers do?
Stop using the product immediately. Check model numbers if provided. Contact Siemens Healthcare GmbH for further instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Potential hardware error
When was this product recalled?
This product was recalled on June 21, 2019.
Is the Artis brand affected by this recall?
Yes, Artis products are affected by this recall. This recall involves Artis Zeego Multi-Axis, Zee Floor, Zee Ceiling, Zee Biplane, and Artis Q medical devices sold in Canada. They are being recalled because a potential hardware error could cause screws to loosen or break in the monitor suspension system. Stop using the product and follow the return/repair steps in the official notice.