Artis Zeego System recall in Canada: software issues
In plain language
This recall involves Artis Zeego and Artis Zee medical systems sold in Canada. They are being recalled because software issues could block system movements. Healthcare professionals should stop using the affected products and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and serial numbers.
- Contact Siemens Healthcare GMBH for repair or reactivation.
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Affected products
ARTIS ZEEGO MULTI-AXIS
Model: 10280959
Lot: 160846, 161205
ARTIS ZEE FLOOR
Model: 10094135
Lot: 124222, 136972, 137423
ARTIS ZEE CEILING
Model: 10094137
Lot: 147638, 147832, 147908, 148012, 148024, 148204, 148244, 148304
ARTIS ZEE BIPLANE
Model: 10094141
Lot: 153810, 154679
ARTIS Q
Model: 10848280, 10848281, 10848282, 10848283
Lot: More than 10 numbers, contact manufacturer.
ARTIS Q.ZEN MODULAR ANGIOGRAPHIC SYSTEM
Model: 10848355
Lot: 123048, 123214
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 123048, 123214, 124222, 136972, 137423, 147638, 147832, 147908, 148012, 148024, 148204, 148244, 148304, 153810, 154679, 160846, 161205, More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10094135, 10094137, 10094141, 10280959, 10848280, 10848281, 10848282, 10848283, 10848355
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Artis Zeego and Artis Zee medical systems sold in Canada. They are being recalled because software issues could block system movements. Healthcare professionals should stop using the affected products and follow the return/repair steps in the official notice.
What should consumers do?
Stop using the product immediately. Check model and serial numbers. Contact Siemens Healthcare GMBH for repair or reactivation.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on October 9, 2020.
Is the Artis brand affected by this recall?
Yes, Artis products are affected by this recall. This recall involves Artis Zeego and Artis Zee medical systems sold in Canada. They are being recalled because software issues could block system movements. Healthcare professionals should stop using the affected products and follow the return/repair steps in the official notice.