Carelink recall in Canada: Missing or incomplete insulin settings
In plain language
This recall involves Carelink Personal, Carelink Software, and Carelink Uploader sold in Canada. It's being recalled because reports may show missing or incomplete insulin basal rate settings, which could lead to incorrect insulin delivery. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Install the new Carelink Uploader version 3.1.6.000 on each computer used to upload devices.
- Contact Medtronic for more information.
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Affected products
Carelink Personal
Model: MMT-7333WW
Lot: More than 10 numbers, contact manufacturer.
Carelink Software
Model: MMT-7350
Lot: More than 10 numbers, contact manufacturer.
Carelink Uploader
Model: ACC-7350
Lot: More than 10 numbers, contact manufacturer.
Why this matters
Incorrect insulin delivery leading to low or high blood glucose
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: ACC-7350, MMT-7333WW, MMT-7350
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect insulin delivery leading to low or high blood glucose
What should consumers do?
Stop using the product immediately. Install the new Carelink Uploader version 3.1.6.000 on each computer used to upload devices. Contact Medtronic for more information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect insulin delivery leading to low or high blood glucose
When was this product recalled?
This product was recalled on December 31, 2020.
Is the Carelink brand affected by this recall?
Yes, Carelink products are affected by this recall. This recall involves Carelink Personal, Carelink Software, and Carelink Uploader sold in Canada. It's being recalled because reports may show missing or incomplete insulin basal rate settings, which could lead to incorrect insulin delivery. Stop using the product and follow the return/repair steps in the official notice.