CareLink Software Suite recall in Canada: inaccurate insulin delivery
In plain language
This recall involves the CareLink Software Suite (CareLink Personal and CareLink Software) used with insulin pumps in Canada. It's being recalled because a software issue could lead to inaccurate carbohydrate ratio settings, potentially causing over or under-delivery of insulin. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers MMT-7333WW and MMT-7350.
- Contact Medtronic if you adjusted your carbohydrate ratio between August 29, 2020, and September 30, 2020, based on a CareLink Device Settings report.
Get alerts for recalls like this
Get email alerts when new recalls affect products in this category.
Affected products
CareLink Personal
Model: MMT-7333WW
Lot: More than 10 numbers, contact manufacturer.
CareLink Software
Model: MMT-7350
Lot: More than 10 numbers, contact manufacturer.
Why this matters
Risk of low or high blood glucose (hypoglycemia, hyperglycemia)
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: MMT-7333WW, MMT-7350
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Risk of low or high blood glucose (hypoglycemia, hyperglycemia)
What should consumers do?
Stop using the product immediately. Check model numbers MMT-7333WW and MMT-7350. Contact Medtronic if you adjusted your carbohydrate ratio between August 29, 2020, and September 30, 2020, based on a CareLink Device Settings report.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Risk of low or high blood glucose (hypoglycemia, hyperglycemia)
When was this product recalled?
This product was recalled on November 27, 2020.
Is the CareLink brand affected by this recall?
Yes, CareLink products are affected by this recall. This recall involves the CareLink Software Suite (CareLink Personal and CareLink Software) used with insulin pumps in Canada. It's being recalled because a software issue could lead to inaccurate carbohydrate ratio settings, potentially causing over or under-delivery of insulin. Stop using the product and follow the return/repair steps in the official notice.