RecallGuide.ca
    Medical devicesUpdated Jan 3, 2026CentricityOfficial source

    Centricity PACS-IW recall in Canada: Missing images

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    In plain language

    This recall involves Centricity PACS-IW, a medical device, sold in Canada. It's being recalled because images may be missing from exams without a warning. Stop using the product and follow the return/repair steps in the official notice.

    What to do

    • Stop using the product immediately.
    • Check model/serial numbers if provided.
    • Return, repair, or dispose of it as instructed.

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    Affected products

    • Centricity PACS-IW

      Model: 2049588-X

      Lot: 369946-Centricity PACS-IW-0126

    Why this matters

    Missing medical images

    Do I have this product?

    This recall only applies to specific products. Follow the steps below to check.

    1. 1

      Check the product name

      Make sure your product name matches one of the affected products listed above.

    2. 2

      Check the lot number

      Lot numbers identify specific production batches.

      Affected lots: 369946-Centricity PACS-IW-0126

    3. 3

      Check the model number

      Model numbers are typically on the product label or packaging.

      Affected models: 2049588-X

    If your product matches one or more of the details above, it may be affected by this recall.

    If your product does not match these details, it is not affected by this recall.

    When in doubt, always check the official notice.

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    Frequently Asked Questions

    Why was this product recalled?

    Missing medical images

    What should consumers do?

    Stop using the product immediately. Check model/serial numbers if provided. Return, repair, or dispose of it as instructed.

    Where was the product sold?

    This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.

    Is there a health risk?

    Yes, there may be a health risk. Missing medical images

    When was this product recalled?

    This product was recalled on May 31, 2019.

    Is the Centricity brand affected by this recall?

    Yes, Centricity products are affected by this recall. This recall involves Centricity PACS-IW, a medical device, sold in Canada. It's being recalled because images may be missing from exams without a warning. Stop using the product and follow the return/repair steps in the official notice.