Change Healthcare Radiology Solutions recall in Canada: Performance issue
In plain language
This recall involves Change Healthcare Radiology Solutions software used in Canada. It's being recalled because HL7 messages may not update records in other systems. Users should check the CHRS exception tracker and await a software update.
What to do
- Check the CHRS exception tracker regularly.
- Update the tracker as needed.
- Await a software update.
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Affected products
Change Healthcare Radiology Solutions
Model: 72008731 VERSION 14.X
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 72008731 VERSION 14.X
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Change Healthcare Radiology Solutions software used in Canada. It's being recalled because HL7 messages may not update records in other systems. Users should check the CHRS exception tracker and await a software update.
What should consumers do?
Check the CHRS exception tracker regularly. Update the tracker as needed. Await a software update.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on November 2, 2023.
Is the Change Healthcare brand affected by this recall?
Yes, Change Healthcare products are affected by this recall. This recall involves Change Healthcare Radiology Solutions software used in Canada. It's being recalled because HL7 messages may not update records in other systems. Users should check the CHRS exception tracker and await a software update.