Citadel Plus recall in Canada: Medical device software defect
In plain language
This recall involves the Citadel Plus medical bed sold in Canada. It's being recalled because a software defect could cause the power drive function to operate unexpectedly. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and serial numbers.
- Contact ArjoHuntleigh AB for repair or replacement.
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Affected products
Citadel Plus
Model: FXXXXXXXALVBB
Lot: P0423627, P0431773
Why this matters
Unexpected movement
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: P0423627, P0431773
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: FXXXXXXXALVBB
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Unexpected movement
What should consumers do?
Stop using the product immediately. Check model and serial numbers. Contact ArjoHuntleigh AB for repair or replacement.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Unexpected movement
When was this product recalled?
This product was recalled on August 31, 2018.
Is the Citadel Plus brand affected by this recall?
Yes, Citadel Plus products are affected by this recall. This recall involves the Citadel Plus medical bed sold in Canada. It's being recalled because a software defect could cause the power drive function to operate unexpectedly. Stop using the product and follow the return/repair steps in the official notice.