RecallGuide.ca
    Medical devices••Updated Jan 3, 2026•Dexcom, Inc.•Official source

    Dexcom G7 iOS App recall in Canada: Performance issue

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    In plain language

    This recall involves the Dexcom G7 iOS Continuous Glucose Monitoring (CGM) App, Version 2.7.0, sold in Canada. It's being recalled because a bug can cause the app to stop updating glucose values. Stop using the affected app version and contact the manufacturer for more information.

    What to do

    • Stop using the affected app version immediately.
    • Contact the manufacturer if you require additional information.

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    Affected products

    • Dexcom G7 iOS Continuous Glucose Monitoring (CGM) App

      Model: SW12300

    Why this matters

    Performance issue

    Do I have this product?

    This recall only applies to specific products. Follow the steps below to check.

    1. 1

      Check the product name

      Make sure your product name matches one of the affected products listed above.

    2. 2

      Check the model number

      Model numbers are typically on the product label or packaging.

      Affected models: SW12300

    If your product matches one or more of the details above, it may be affected by this recall.

    If your product does not match these details, it is not affected by this recall.

    When in doubt, always check the official notice.

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    Frequently Asked Questions

    Why was this product recalled?

    Performance issue

    What should consumers do?

    Stop using the affected app version immediately. Contact the manufacturer if you require additional information.

    Where was the product sold?

    This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.

    Is there a health risk?

    Yes, there may be a health risk. Performance issue

    When was this product recalled?

    This product was recalled on May 7, 2025.

    Is the Dexcom, Inc. brand affected by this recall?

    Yes, Dexcom, Inc. products are affected by this recall. This recall involves the Dexcom G7 iOS Continuous Glucose Monitoring (CGM) App, Version 2.7.0, sold in Canada. It's being recalled because a bug can cause the app to stop updating glucose values. Stop using the affected app version and contact the manufacturer for more information.