Digital Diagnost recall in Canada: Medical device issues
In plain language
This recall involves Digital Diagnost medical devices sold in Canada. It's being recalled because of software issues that can interrupt or abort image acquisition. Healthcare professionals should follow the return/repair steps in the official notice.
What to do
- Stop using the product if you are a healthcare professional.
- Check model number 9890 010 83904.
- Contact Philips Medical Systems for instructions.
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Affected products
Digital Diagnost
Model: 9890 010 83904
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 9890 010 83904
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Digital Diagnost medical devices sold in Canada. It's being recalled because of software issues that can interrupt or abort image acquisition. Healthcare professionals should follow the return/repair steps in the official notice.
What should consumers do?
Stop using the product if you are a healthcare professional. Check model number 9890 010 83904. Contact Philips Medical Systems for instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on October 5, 2018.
Is the Digital Diagnost brand affected by this recall?
Yes, Digital Diagnost products are affected by this recall. This recall involves Digital Diagnost medical devices sold in Canada. It's being recalled because of software issues that can interrupt or abort image acquisition. Healthcare professionals should follow the return/repair steps in the official notice.