epoc Blood Analysis System recall in Canada: incorrect test results
In plain language
This recall involves the epoc Blood Analysis System - computing device with custom software sold in Canada. It's being recalled because it may provide incorrect creatinine test results in certain language settings. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact the manufacturer for instructions on updating the software.
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Affected products
epoc Blood Analysis System - computing device with custom software
Model: EPOC HOST
Lot: More than 10 numbers, contact manufacturer.
Why this matters
Incorrect test results
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: EPOC HOST
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect test results
What should consumers do?
Stop using the product immediately. Contact the manufacturer for instructions on updating the software.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect test results
When was this product recalled?
This product was recalled on June 28, 2019.
Is the epoc brand affected by this recall?
Yes, epoc products are affected by this recall. This recall involves the epoc Blood Analysis System - computing device with custom software sold in Canada. It's being recalled because it may provide incorrect creatinine test results in certain language settings. Stop using the product and follow the return/repair steps in the official notice.