Natural Factors recall in Canada: may contain metal fibres
In plain language
This recall involves Natural Factors Hi Potency B Complex, RevitalX, and Super Multi® IRON FREE products sold in Canada. They are being recalled because they may contain metal fibres. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Consult your healthcare practitioner if you have used the affected product and have concerns.
- Return the product to your local pharmacy for proper disposal.
- Contact Natural Factors Nutritional Products Ltd. at 1-800-663-8900 (ENG) or 1-844-395-8570 (FR), or email customerservicenf@naturalfactors.com.
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Affected products
Hi Potency B Complex
Lot: 959030, 959031, 955408
RevitalX
Lot: 949493
Super Multi® IRON FREE
Lot: 946533, 958713, 955049
Why this matters
Presence of metal fibres
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 946533, 958713, 955049, 949493, 959030, 959031, 955408
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Presence of metal fibres
What should consumers do?
Stop using the product immediately. Consult your healthcare practitioner if you have used the affected product and have concerns. Return the product to your local pharmacy for proper disposal. Contact Natural Factors Nutritional Products Ltd. at 1-800-663-8900 (ENG) or 1-844-395-8570 (FR), or email customerservicenf@naturalfactors.com.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Presence of metal fibres
When was this product recalled?
This product was recalled on July 29, 2024.
Is the Natural Factors brand affected by this recall?
Yes, Natural Factors products are affected by this recall. This recall involves Natural Factors Hi Potency B Complex, RevitalX, and Super Multi® IRON FREE products sold in Canada. They are being recalled because they may contain metal fibres. Stop using the product and follow the return steps in the official notice.