Lorex Video Monitors recall in Canada: burn hazard
In plain language
This recall involves certain Lorex Video Monitors sold in Canada. They are being recalled because the batteries can overheat and expand, posing a potential burn hazard. Stop using the product and contact FLIR Lorex, Inc. for return instructions and a full refund.
What to do
- Stop using the product immediately.
- Check the model and serial numbers on the back or underside of the unit.
- Contact FLIR Lorex, Inc. for return instructions to receive a full refund.
- Call FLIR Lorex, Inc. toll-free at 1-844-265-7388.
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Affected products
Lorex Video Monitors
Model: LW2751, LW2752, LW2962H
Why this matters
Burn hazard from overheating batteries
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: LW2751, LW2752, LW2962H
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Burn hazard from overheating batteries
What should consumers do?
Stop using the product immediately. Check the model and serial numbers on the back or underside of the unit. Contact FLIR Lorex, Inc. for return instructions to receive a full refund. Call FLIR Lorex, Inc. toll-free at 1-844-265-7388.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Burn hazard from overheating batteries
When was this product recalled?
This product was recalled on June 12, 2018.
Is the Lorex brand affected by this recall?
Yes, Lorex products are affected by this recall. This recall involves certain Lorex Video Monitors sold in Canada. They are being recalled because the batteries can overheat and expand, posing a potential burn hazard. Stop using the product and contact FLIR Lorex, Inc. for return instructions and a full refund.