GEN11 Generator System recall in Canada: Cybersecurity vulnerability
In plain language
This recall involves the GEN11 Generator System - Main Unit sold in Canada. It's being recalled because of a cybersecurity software vulnerability. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Return the product as instructed by the manufacturer.
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Affected products
GENERATOR G11 SYSTEM - MAIN UNIT
Model: GEN11
Lot: All lots
Why this matters
Cybersecurity vulnerability
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: All lots
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: GEN11
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Cybersecurity vulnerability
What should consumers do?
Stop using the product immediately. Return the product as instructed by the manufacturer.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Cybersecurity vulnerability
When was this product recalled?
This product was recalled on March 13, 2018.