Heartstart Defibrillation Pads recall in Canada: labeling confusion
In plain language
This recall involves Heartstart Defibrillation Pads (M5072A) sold in Canada. They are being recalled because of incorrect text on the foil pouch that could confuse users about the intended age range. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Contact Philips Medical Systems for more information.
- Follow the manufacturer's instructions for return or replacement.
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Affected products
Heartstart Defibrillation Pads
Model: M5072A
Lot: More than 1000 numbers, contact manufacturer.
Why this matters
Confusion about intended age range
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 1000 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: M5072A
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Confusion about intended age range
What should consumers do?
Stop using the product immediately. Contact Philips Medical Systems for more information. Follow the manufacturer's instructions for return or replacement.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Confusion about intended age range
When was this product recalled?
This product was recalled on August 31, 2018.
Is the Heartstart brand affected by this recall?
Yes, Heartstart products are affected by this recall. This recall involves Heartstart Defibrillation Pads (M5072A) sold in Canada. They are being recalled because of incorrect text on the foil pouch that could confuse users about the intended age range. Stop using the product and follow the return steps in the official notice.