Humphrey Field Analyser recall in Canada: Data loss risk
In plain language
This recall involves the Humphrey Field Analyser medical device sold in Canada. It's being recalled because a software issue can cause data loss after an upgrade or repair. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model/serial numbers if provided.
- Contact Carl Zeiss Meditec, Inc. for instructions.
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Affected products
Humphrey Field Analyser
Model: HFA3
Lot: 830-16442, 840-16364, 840-16870, 840-16985, 860-15036, 860-15278, 860-16898
Why this matters
Data loss risk
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 830-16442, 840-16364, 840-16870, 840-16985, 860-15036, 860-15278, 860-16898
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: HFA3
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Data loss risk
What should consumers do?
Stop using the product immediately. Check model/serial numbers if provided. Contact Carl Zeiss Meditec, Inc. for instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Data loss risk
When was this product recalled?
This product was recalled on February 5, 2021.