IACS Monitoring Solution and Infinity M540 recall in Canada: software issues
In plain language
This recall involves IACS Monitoring Solution with C500/C700 and Infinity M540 medical devices sold in Canada. They are being recalled because a software issue may cause intermittent reboots or settings to revert to default. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers MS25510, MS25520, and MS20401.
- Contact the manufacturer for return or repair instructions.
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Affected products
IACS MONITORING SOLUTION WITH C500
Model: MS25510
Lot: Multiple lots, contact manufacturer.
IACS MONITORING SOLUTION WITH C700
Model: MS25520
Lot: Multiple lots, contact manufacturer.
INFINITY M540
Model: MS20401
Lot: Multiple lots, contact manufacturer.
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: Multiple lots, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: MS20401, MS25510, MS25520
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves IACS Monitoring Solution with C500/C700 and Infinity M540 medical devices sold in Canada. They are being recalled because a software issue may cause intermittent reboots or settings to revert to default. Stop using the product and follow the return/repair steps in the official notice.
What should consumers do?
Stop using the product immediately. Check model numbers MS25510, MS25520, and MS20401. Contact the manufacturer for return or repair instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on October 20, 2020.